Polkadot Asset Recovery

Support Tier

Full support

You can find an explanation of our tiers at the bottom of this page.

Fee

15%

We only charge the fee on the recovered funds. If we fail there are no fees to pay.

Who We Are

Founded in 2021, Cosmoshield helps individuals recover cryptocurrency lost to scams. We’ve recovered over $2.7 million for more than 500 clients, covering over 30 different assets across various blockchain ecosystems. Our services include recovering staked funds, unlocking assets stuck in smart contracts, handling liquidity pool lockups, and addressing any other situation where funds remain locked in the wallet. We work closely with clients to ensure a safe and efficient recovery process, helping them regain control of their digital assets.

Recovery Procedure

This timeline outlines the steps for recovering Polkadot funds with Cosmoshield. If you need assistance, our team is available 24/7—just create an account to chat with one of our agents. For less urgent inquiries, feel free to reach out via email at cosmoshield@interbloc.org.

The Scam

Transfer all liquid funds to a new wallet

Check the compromised wallet and transfer any remaining liquid funds to a wallet with a new mnemonic phrase. Make sure to check each coin or blockchain network where you may have funds, as scammers often overlook some .

Locked Funds

Be aware of your locked or staked funds

Locked or staked assets can’t be withdrawn right away, which means they stay in your wallet. Scammers may initiate the unbonding process, but this delay provides you more time to secure and recover your funds.

Recovery preparation

Since Polkadot isn’t natively supported, please contact us before starting the recovery. First, create an account, then use the widget in the bottom-right corner to connect with our support team, available 24/7. We’ll go over all the details with you and tailor the recovery process based on your needs. The next steps in this timeline are an estimate of the general recovery process.

Recovery scheduling

Verify yourself and add your compromised wallet(s)

After verifying your account on the "Verification" page by uploading a screenshot of your transaction history or purchase confirmation (showing where the funds were originally bought) and accepting the Terms of Service, we’ll need the details of your compromised wallet. Please provide the mnemonic or private key, which we require to access your wallet and submit recovery transactions. Once that’s done, contact us to confirm everything has been entered correctly, and we’ll finalize the recovery scheduling.

The Recovery

Cosmoshield Asset Recovery

For every unbonding you’ve listed in your Wallet page, we will attempt to recover the associated funds. These funds will be sent to our wallet for processing, where we will deduct the pre-agreed fee before forwarding the remaining coins to your designated wallet.

The Aftermath

Take security precautions

It’s important to understand how the scam occurred so you can prevent it in the future. If you need help identifying what went wrong or figuring out the best ways to protect yourself moving forward, feel free to reach out to our support team at any time. We’re here to guide you and answer any questions you have.

Support Tiers

We support a wide range of blockchain ecosystems, but the level of support we offer varies by chain. To provide transparency, we’ve categorized the chains into tiers based on our experience and success in recovering assets.

Native Support

The asset is natively supported on the Wallet page and the recovery scheduling is fully automated. We perform asset recoveries with a success rate of more than 95%.

Full Support

We have experience in recovering the asset but are still in the process of natively supporting it. Please contact us to discuss the recovery process.

Partial Support

We’ve recovered this asset before, but are still refining the process. Recovery is handled on a case-by-case basis, so please contact us for further details..

No Support / Unknown

We haven’t worked with this asset yet, but we’re open to exploring recovery options with you on a case-by-case basis.